Dynamic Customer Maintenance (DCM)
The Challenge:
CRM Systems do not easily support single-source of truth customer master data management especially for commercial teams with complex customer hierarchies that go beyond HCPs and their facilities.
The Solution:
Mosaic provides a web application that allows commercial teams to see and manage their entire customer master in real-time including all customer and data types and sources.
- See and interact with the full customer master in real-time; including data not in the CRM system
- Support single-source-of-truth customer master by ensuring a single point of entry for MDM changes
- Support a real-life customer affiliation model where individuals inherit address from the facilities where they practice
- Allow each commercial team to define a customer’s primary address affiliation independent of other commercial teams
- Support from a dedicated team of customer data curators doing primary research and customer validation
- Interface with any CRM system
Pricing
| Solution | Baseline |
| Dynamic Customer Maintenance (DCM) | ✓ Included |
| System Configuration | ✓ Included |
| Data Operations Support | ✓ Included |
| Data Warehouse Interface | ✓ Included |
| CRM Interface | ✓ Included |
| Customer Data Curation | ✓ Included |
| Teams | 1 |
| Monthly Service | From $15,000 |
| Set-Up | From $15,000 |